If you've ever met me/text me/called me whatever, you'd know I am a very nice person. I dont like to complain, I am always willing to help when your in need, I really enjoy just being a friend. Of course this usually ends up with some heart ache along the way and people walking all over me. $20 in gas here and then $300 later I'm shit out of luck type of stuff. (Yes this happened in high school)
I won an Origami Owl necklace from a blogger girl, who's now at BCT, and I was so excited! I've been dying for one of these necklaces! Now I only won the locket but still that's $20 off the purchase price, so P and I decided I would order it for my Valentines Day present. I was so excited jumped right on board and ordered and paid for it.
The lady I was working with seeme super nice, and very helpful letting me take my time to decide what I was for sure. Then after I paid for it and recived the locket, it was missing 2 of my charms and had one I didnt order inside it. "Ok no big deal, I'll contact her and send the charm back." I thought. She apologized and said she'd send me out the charms the following Monday (2 days away), and I said I would send the charm I didnt order back. P told me I shouldn't send the charm back until I recived the one I ordered, but me being the nice person I am thought no one would be that rude to never send me my charms.
Here I am 3 weeks later....I still dont have my charms. I have contacted this person plenty of times and have been told "I sent them out" to "sorry my dads taken a turn for the worse"...ok that one got me, I felt bad and said I didnt want to put any pressure on her, but I also didnt want to get ripped off and not recieve what I ordered. But at the same time, this woman was updating her FB page constantly and putting up photos of other necklaces she had made for other customers.
Last week I sent her an email telling her very nicley that I still had not recieved my charms and that I was not a happy customer and I didnt understand why I was being lied to when all I wanted was what I personally paid for. No responce.
So yesterday I wrote this on my personal FB page.
"Last month I won an origami owl necklace from a blog friend. After receiving my necklace I got one charm I didn't order and was missing 2 charms, I contacted my consultant and let her know and sent her charm back to her. Now I paid for these charms and this lady has not done anything but lied and said she sent my charms and every time I ask her what's going on she give me an excuse. Everyone who knows me knows I'm super nice but I'm seriously at my breaking point. Even though I won the locket I still paid over $50 for chains and charms. I've contacted Origami Owl and still nothing. I don't know what else I can do, but I'm so disappointed, I really wanted this necklace and it sucks to pay for it and not get what you paid for. If your personally selling anything don't let your customers down."
and I got about 5 responces telling me I had every right to be ticked and that I needed to do something more. So Origami Owl via twitter told me to call them and I said I would be doing that today. I also wrote the consultant again this morning and told her I was super upset that I was being lied to and was reporting her to Origami Owl. I'm going to print out the emails and FB messages and hopefully Origami Owl will do something!! I just want what I paid for.
I've worked in customer service and know it sucks when people and mean and impatient, but it sucks so much to have someone rip you off. P and I budgetted so I could have this necklace that I have been dying for, and then someone does something like this to me. Its not a good feeling, and I'll never recommend this person to anyone.