Tuesday, February 19, 2013

I'm a nice person..

If you've ever met me/text me/called me whatever, you'd know I am a very nice person. I dont like to complain, I am always willing to help when your in need, I really enjoy just being a friend. Of course this usually ends up with some heart ache along the way and people walking all over me. $20 in gas here and then $300 later I'm shit out of luck type of stuff. (Yes this happened in high school)

I won an Origami Owl necklace from a blogger girl, who's now at BCT, and I was so excited! I've been dying for one of these necklaces! Now I only won the locket but still that's $20 off the purchase price, so P and I decided I would order it for my Valentines Day present. I was so excited jumped right on board and ordered and paid for it.

The lady I was working with seeme super nice, and very helpful letting me take my time to decide what I was for sure. Then after I paid for it and recived the locket, it was missing 2 of my charms and had one I didnt order inside it. "Ok no big deal, I'll contact her and send the charm back." I thought. She apologized and said she'd send me out the charms the following Monday (2 days away), and I said I would send the charm I didnt order back. P told me I shouldn't send the charm back until I recived the one I ordered, but me being the nice person I am thought no one would be that rude to never send me my charms.

Here I am 3 weeks later....I still dont have my charms. I have contacted this person plenty of times and have been told "I sent them out" to "sorry my dads taken a turn for the worse"...ok that one got me, I felt bad and said I didnt want to put any pressure on her, but I also didnt want to get ripped off and not recieve what I ordered. But at the same time, this woman was updating her FB page constantly and putting up photos of other necklaces she had made for other customers.

Last week I sent her an email telling her very nicley that I still had not recieved my charms and that I was not a happy customer and I didnt understand why I was being lied to when all I wanted was what I personally paid for. No responce.

So yesterday I wrote this on my personal FB page.

"Last month I won an origami owl necklace from a blog friend. After receiving my necklace I got one charm I didn't order and was missing 2 charms, I contacted my consultant and let her know and sent her charm back to her. Now I paid for these charms and this lady has not done anything but lied and said she sent my charms and every time I ask her what's going on she give me an excuse. Everyone who knows me knows I'm super nice but I'm seriously at my breaking point. Even though I won the locket I still paid over $50 for chains and charms. I've contacted Origami Owl and still nothing. I don't know what else I can do, but I'm so disappointed, I really wanted this necklace and it sucks to pay for it and not get what you paid for. If your personally selling anything don't let your customers down."

and I got about 5 responces telling me I had every right to be ticked and that I needed to do something more. So Origami Owl via twitter told me to call them and I said I would be doing that today. I also wrote the consultant again this morning and told her I was super upset that I was being lied to and was reporting her to Origami Owl. I'm going to print out the emails and FB messages and hopefully Origami Owl will do something!! I just want what I paid for.

I've worked in customer service and know it sucks when people and mean and impatient, but it sucks so much to have someone rip you off. P and I budgetted so I could have this necklace that I have been dying for, and then someone does something like this to me. Its not a good feeling, and I'll never recommend this person to anyone.

10 comments:

Laurie Tester said...

That does suck. I know what it's like to own my own business and you certainly don't want to make someone mad. Especially when you are trying to grow your business prospects. Bad Customer service = bad business. Good luck. I hope you get what you ordered soon (and more).

Natalie and Remington said...

Hopefully something gets done! I work in customer service too, I know what it's like to have those bitter people who like to complain verses those people who have just want what they pay for. It has gotten to the point sometimes where my husband and I email companies because we didn't get what we payed for or we felt we were being mistreated. I feel I'm a super nice person like you!

Chantal said...

That makes me angry for you!!

Jen said...

I think it's awful that you have been jerked around so much! Makes me want to have nothing to do with this company.

Aidaly said...

Hopefully they do something soon! That makes me angry that they told you it had been sent out, why not be honest and tell you it will take so many weeks. Good luck

Lou said...

maybe you should post on the oragami owl fb page??? I mean if noone is responding you may go there....

Amanda said...

Ah what the heck.. tell us what Origami Owl says. That's super ridiculous. I won a contest on here a while back. The lady I won from closed her Etsy shop, deleted her Facebook and never responded to e-mails. The blogger I won through and I have never heard from her again. Definitely disappointing when people don't come through!

Erica L. said...

I think you are definitely justified in being ticked off and I think that publicly posting about it was the right thing to do. You obviously got their attention and I hope that they can help remedy the situation. I'm sorry that you've had such a bad experience with this lady, she needs to be held responsible! Poor customer service is the WORST.

Jane said...

It's absolutely out of line that she flat out lied to you. That is what really gets me. She is expecting to take people's money then not act professionally?! Not okay. I really don't think her father's health is a valid excuse (especially when she is promoting her business and trying to get more on her own fb page) but say something really came up, all she would have to do was explain it and return your money. I would be annoyed, but that is a totally okay thing for her to do. But, to hold onto your money, be actively trying to get new business, not sending you what you paid for and lying to you is flat out not okay!

Kim said...

That's so horrible! I will be sure to unlike her page on FB and make sure my friends and family do not go through her. Please let us know how this becomes resolved. So sorry love.

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